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7 days a week

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Serving the Houston Area

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Thorough Friendly Pest and Wildlife Control

Refund Policy

My refund policy goal is your 100% satisfaction with my pest control and nuisance wildlife services.  If for some reason you are not satisfied, please call the 346-279-1120 and I will be happy to discuss the situation with you.  In the event that you are not happy you may qualify for a refund as outlined below.  

  • Refunds are only available to the purchaser of the service.  
  • The refund policy that applies is based on the service you purchased.  
  • All refunds will be to the original method of payment.  If you used a credit or debit card the refund will be issued to that card.  If you paid by cash, check, or ACH/EFT/E-Check the company reserves the right to mail you a check for your refund.

General Pest Control Refund Policy for Scheduled Services

For scheduled general pest control services if there is a problem on a covered pest that comes up between our visits please give me a call.  I will come back and resolve the problem at no charge to you.  If I’m unable to resolve the problem to your satisfaction I will refund your last service upon receipt of a signed refund form and the collection of any leased equipment that belongs to Big City Pest and Wildlife.  

Termite Control Service Refund Policy

If you are unhappy with termite control services including post-construction, pre-construction, or spot-treatment I am happy to refund the unused portion of the services.  I would prefer to come out and see what the issue is to see if it’s something we can resolve together.  If you have bait-stations installed as a preventative or treatment program I am happy to cancel your contract and refund your last month’s fees upon receipt of a refund form and the collection of any leased equipment.  I only lease bait stations, I do not sell bait stations and I will need to come pick them up in compliance with State and Federal laws regarding the handling of pesticides.  

Nuisance Wildlife Control Refund Policy

Trapping, removal, and exclusions services are eligible for a refund of any unused portion of the services.  Refunds require a signed refund form and collection of any company owned equipment including, but not limited to, traps, one way doors, monitoring devices, or cameras.  If there is a quality or satisfaction issue please call me to discuss the problem.  We will refund the price you paid for any services that have not been delivered.